Monday, November 20, 2006

"Turnover up... again" - People Report

11/20/06

I found this in an article in today's NRN.

Acording to a recently released People Report, average hourly worker turnover in the restaurant industry continues to rise and now sits at 107%. Management is also unstable with a turnover average of 29%. Joni Thomas Doolin, People Report founder and chief executive adds that the replacement of 700,000 hourly employees and 15,000 managers in the next 12 months will cost businesses $1.8 billion.

NOTE from Craig: These numbers represent only People Report clients (100 restaurant companies that operate 11,000 businesses. There are over 1,000,000 restaurants in America). In other words, the actual number of employees needed and the costs businesses will incure for employee turnover this next year are TEN TIMES GREATER - 7,000,000 employees, costing $18 billion!

"Restaurant operators are going to have to change the way they tackle their people practices if they are going to survive in a tighter labor market," Doolin warned.

“Within the next five to eight years, the winners and losers are going to be determined by the availability and quality of the employees who work for your businesses,” she said.

The report also noted Latinos now account for 1 in 5 workers (20%).

The complete NRN article is available here:

Now in its 11th year, People Report collects data for more than 100 restaurant companies, which collectively operate more than 11,000 restaurants and generate systemwide sales exceeding $42 billion. The firm’s database contains records for more than 82,000 unit-level managers and 1 million employees.

NOTE from Craig: We can help you decrease turnover. TV Trainer is proven in helping faster train and longer retain your valuable Latino employees. For more information on how we can help, write me: craig.evans@tvtrainer.tv

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