Healthcare Industry Metrics of Training Success.

Just yesterday, research compliled for CHART (the Council of Hotel and Restaurant Trainers) pointed out the increasingly competitive environment for hiring the hourly worker (see blog entry just before this one). Today I ran across this article defining Heathcare and Medical Learning Industry metrics for training success. Not surprisingly, given a change of a few percentage point for some categories, the Hospitality, Construction and Fast/Casual Dining Industries might report the same criteria... especially "Customer Satisfaction".

Complete article with stats below.

Craig Evans for TV Trainer
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8/16/06
TrainingOutsourcing.com

Healthcare & Medical Learning Community is dedicated to conducting and reporting original research focused on learning strategies, business practices, market data, industry trends, and other studies important to our members. The findings of Healthcare & Medical Learning Community's original benchmarking research are reported for review and analysis by our members.

"What is the most important metric that your learning organization could contribute to positively impact business performance?"

Reduce time to productivity 13.33%
Increase top line revenue 15.56%
Decrease expenses 13.33%
Increase customer satisfaction 20%
Increase profit 13.33%
Increase customer retention 11.11%
Decrease error rates 13.33%
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